Here are some frequently asked questions which will assist you in navigating the Permanent Makeup Training website:

Where do I buy these programs?

All our courses and video presentations are available online. You can watch them any time at your own convenience. All you’ll need is a computer, tablet or smart device and internet access.

How much does it cost and how do I pay?

Each course or demonstration is priced by the Guru who created it. To take a course or watch a video, add the course to your cart, view your cart and then proceed to checkout. You will be directed to our payment processor to complete your purchase.

After I pay for the course, how do I get access?

Program access is delivered immediately upon purchase into your account. Upon payment processing, you will be sent an email with your login information. To access your courses, login to the website and click on “My Courses” on the top menu where all your courses will be listed. To access one of them, simply click on the title.

What happens if I have to stop in the middle of a class or video?

Make a note of where you left off–multi-module courses will let you “mark this module complete” when you have finished with it. When you’re ready to return, “Login” to enter the site and choose the program you wish to view.  You can move around the course from there, if you wish.

I live outside the United States. Can I take your programs?

Yes, certain countries are eligible. If you find your purchase is not being accepted, please contact us.

What if I want to look at a course again?

Simply “Login” and choose the program you wish to view by going “My Courses.”  All the courses you have purchased will be listed there for you to access by clicking on the title. You may watch a Presentation as many times as you like. We will from time to time update or revise our Presentations and will email our members letting them know.

Can I share this program with my co-workers?

This program is copyrighted and your enrollment is good for only one person–just like a college course, only one person can have access. Sharing is not permitted. Please do not give your login information to anyone. 

Do your courses offer continuing education credits?

Yes, some of them do! It depends entirely on each Guru’s intent for their courses. If a course offers CEs it will be clearly noted on the course description.

How do I re-enter the program after leaving?

On the home page in the upper right corner is a “login” in button. After the first time, when you create a user profile, you may login at any time and navigate to your courses. Your Courses are found under the “My Courses” tab on the top menu.

I’ve changed my mind…how do I get a refund?

Since the programs are immediately accessible after purchase, we adhere to the usual Intellectual Property Refund Policy: No refund is available once the program is chosen and purchased. No exceptions. For that reason, it is important all purchasers to be fully certain of their decision before purchasing the Programs.

I have more questions, who do I contact?

You can contact us under the “Contact us” tab in the upper right corner, or by sending an email to [email protected]

How do I get help if I need it while taking the Program?

For technical problems, such as not being able to access something, email: [email protected]. This email address is monitored and we’ll get back to you as quickly as possible during business hours—we do not promise 24 hour customer support. We can assist you by assuring your our systems are working properly and in accessing our site and content. You will need to make arrangements for your own computer, internet and router technical support.